About this Blog

That's me with the red jacket when I was pregnant and working at my messy desk. I was totally spoiled by my team with my own special chair, a stuff toy and an ottoman.

I wanted to write something I consider myself an expert on--and it is the Call Center Industry in the Philippines. I started working for a Business Process Outsourcing (BPO) company in 2004 and worked my way through call center hopping and eventually towards management positions. This industry financed me through college and graduate school, fed me and my family and to which I owe so much I can only repay by sharing my hard-earned wisdom.

This is for:
1) The curious outsiders: who wants to know what we do in a call center aside from taking calls and those fishing for information on whether this job would suit you.

2) The insiders: those who are in the Call Center Industry and wants to survive, thrive while staying sane

3) The future outsiders: I guess these are the ones who  are burnt out and wants to know how to get out of the call center industry. Also for those who are not in the industry anymore but would like to either reminisce or share your past glory days of NTE's and DA's with a smile and a dose of laughter for your days/nights of folly.

This is a collection of poems, stories (of me and my friends), anecdotes, jokes collected by me and previous colleagues about the Call Center. Of helpful links and tips on interviews, trends, products and services, and career opportunities specially catering to call center workers.

If you are ready then let's begin our adventure in the Call Center limbo!